Slitter downtime is something everyone wants to avoid - when a machine isn't running it isn't being productive, and therefore it isn't making money. Ensuring that slitter rewinders (and of course, all other converting machinery) run at peak efficiency is a two-way street, and one of the many things that makes me proud to work at Universal Converting Equipment is our ability to respond to customers' service needs fast, really fast.
Late yesterday afternoon we took a call from the production manager at a UK facility who was tearing his hair out due to the failure of a third party machine. We immediately dispatched an engineer, and even although the failed machine wasn't one that we had built our expert was able to get the machine back up and running in well under an hour.
This speed of response is by no means unusual for us, but the reason I wanted to mention it here on my blog is that I was fortunate enough to be the person who took the call from the very elated Managing Director the morning after the night before, and I'd like to quote directly from that call:
I love phone calls like this!
Late yesterday afternoon we took a call from the production manager at a UK facility who was tearing his hair out due to the failure of a third party machine. We immediately dispatched an engineer, and even although the failed machine wasn't one that we had built our expert was able to get the machine back up and running in well under an hour.
This speed of response is by no means unusual for us, but the reason I wanted to mention it here on my blog is that I was fortunate enough to be the person who took the call from the very elated Managing Director the morning after the night before, and I'd like to quote directly from that call:
"I am deeply, strongly and extremely grateful to you for the work you did on the slitter last night."
I love phone calls like this!
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